We uphold an unwavering commitment to authenticity. Every timepiece in our curated collection undergoes rigorous scrutiny by our team of watch experts, leaving no room for doubt regarding their authenticity. We uphold an unwavering commitment to authenticity. Every timepiece in our curated collection undergoes rigorous scrutiny by our team of watch experts, leaving no room for doubt regarding their authenticity. We take pride in standing behind the quality of our timepieces, which is why we offer a one-year limited warranty on all purchases.

Visiting Us

We operate as a fully online entity, and we do not facilitate in-person showings or transactions. We do not maintain a physical retail showroom or storefront for patrons to visit, which means that viewing watches in person prior to purchase, or arranging for in-person pickup after a purchase, is not possible.

Purchasing a Timepiece

We’re excited to guide you towards acquiring your desired timepiece through Chrono24. You may seamlessly complete your transaction on the platform using any payment method accepted. Rest assured, Chrono24 provides a secure and reliable platform for your watch acquisition needs. Simply browse our curated collection, choose your preferred timepiece, and proceed with confidence to complete your purchase.

Trade-Ins

We understand that some customers may wish to explore trade-in options to offset the cost of their desired timepiece. We are pleased to consider trade-ins for watches that are within our selection. To initiate this process, we kindly request that patrons come prepared with the reference number(s), some photos, and a trade value for their trade-in(s).

Shipping

We take great care in ensuring the safe and secure delivery of your treasured timepieces. All packages are shipped exclusively via FedEx Express Shipping. Once payment confirmation is received from Chrono24, our dedicated team ensures that your package is prepared and dispatched within 72 business hours. Please note, we are not open on Fridays, Saturdays, or Sundays so shipments will not be possible over that period.

To safeguard your valuable investment, we require all packages to be shipped to a FedEx Ship Center location for secure pickup. Unfortunately, we are not able to offer delivery to residential or commercial addresses. Our commitment to the protection of high-value items necessitates insurance coverage, which is only applicable when packages are collected from a FedEx Ship Center location. Your peace of mind is our priority, and we appreciate your understanding of these shipping policies designed to provide the utmost security for your purchase.

The Warranty

We do not hold authorized dealer status for any of the brands we offer. Consequently, we are unable to make any legal claims or representations regarding the original manufacturer’s warranty for the timepieces in our collection.